Our company
At DGM Services, we are the intelligent bridge between your business and those who matter most: your customers. We combine the warmth of human attention with the precision of innovative tools to manage every interaction as if we were in your office.
Active listening
We transform every ‘hello’ into a possibility. Our automated system detects and logs inquiries 24/7, whether by call, email or chat. Never again will a customer say ‘nobody answered me’.
Intelligent filter
Separating the urgent from the routine. While you develop a project, we refer only what requires immediate attention. Consultations are resolved without interruption.
Effective action
We schedule appointments automatically in less time than you can imagine. A complaint? We escalate the case with predefined protocols. We turn chaos into concrete actions while you take care of what matters.
Why trust us?
01.
Personalized attention
We adapt to the needs of each business, offering a close and professional communication.
02.
Total availability
We handle calls and appointments at any time, ensuring that no customer goes unanswered.
03.
Guaranteed efficiency
We optimize every interaction to make it fast and effective, improving your customers’ experience.
04.
Professionalism
We combine digital tools with an expert team to offer innovative solutions.
05.
Proactive monitoring
We don’t just answer calls, we also do follow-ups and reminders so that nothing falls through the cracks.
06.
Flexibility and scalability
We grow with you. Whether you need a one-time service or 24/7 coverage, we adjust to what your business requires at all times.
Redefining customer service
We attend, manage and organize so that you can focus on what really matters: growing your business.

DGM Services
Whether you are a small business or a large company, we become your support team so that customer service is never a problem. Our purpose is simple: to help you grow your business without communication management being an obstacle.
A digital receptionist is a solution designed to make sure you never miss a call or a business opportunity. We attend to your clients in a professional manner, screen inquiries and arrange appointments, allowing you to focus on what really matters: the growth of your business. If you’ve ever felt that managing calls and messages interferes with your productivity, this service will give you peace of mind knowing that every interaction is being handled efficiently and professionally.
Yes, absolutely. We adapt to each company, customizing the way we take calls, handle inquiries and schedule appointments. You can tell us how you want us to greet customers, what information we should provide and how we should handle different types of inquiries. In addition, we can adjust the level of intervention in the management of appointments and follow-ups so that the service works exactly as you need it to.
The integration of our service is simple and fast. We adapt to the communication channels you already use, whether it’s your phone line, email or instant messaging systems. We set up the way you want us to handle calls and appointments, and we take it from there. We also offer integration with digital tools to better manage your business agenda, ensuring that appointments and consultations are synchronized with your calendar. If at any time you need adjustments to the service, we adapt it according to your new needs.
Opting for a virtual receptionist instead of hiring in-house staff has multiple advantages. First of all, it is a much more economical solution, since it does not require paying fixed salaries, social security or costs associated with hiring employees. In addition, a virtual receptionist offers 24/7 availability, something that would be difficult to achieve with an in-house team without incurring high additional costs. It also provides flexibility, since the service adapts to the specific needs of each company, scaling according to the volume of work.
Do you want to optimize communication with your customers?
We help you to provide a professional service in a simple and efficient way.